00·START

Start Here — Your First Week

The 15 things a new owner needs right away. Everything here also lives in more detail deeper in the manual.

956 N Noble Loop · Showing Edition · Rev A · Aug 2026

If something is wrong right now

Jump to the triage table at the bottom of this page. For a true emergency (fire, gas smell, medical) call 911 first — then come back here.

1 · The three shutoffs — know these before you need them

Every home owner should be able to find three things in the dark. The main water shutoff is now owner-confirmed and photographed (below). The other two are owner-confirmed but still need photos at the walkthrough — this section becomes a photo-led one-pager (also the laminated card by the panel and page 1 of the binder).

ShutoffWhereWhy
Main waterOwner-confirmed and photographed: south wall of the garage, right beside the main vehicle garage door, about 5½–6 feet up the wall. See the photo below the table.Stops all water — use it for a burst pipe or major leak.
Main electricalOwner-confirmed: inside the garage, on the north wall just left of the main garage door — directly on the other side of that wall from the exterior electrical equipment (meters, inverters, Powerwalls). photo + breaker scheduleKills power to the house. Note: this home has Tesla Powerwalls — see the outage runbook for how backup behaves.
Gasmeter/valve location + photo to confirm at walkthroughGas serves the range (and possibly heat/hot water). Shut off if you smell gas, then leave and call.
A brass lever-handled ball valve set into black foam pipe insulation on a garage wall, immediately beside the overhead vehicle door track and hardware.
The main water shutoff — a brass lever-handle ball valve (quarter-turn) on an insulated riser on the garage wall next to the main vehicle door, about 5½–6 ft up. Also referenced on the Plumbing page.

2 · Get on the WiFi

The network name and password are on the sealed credentials sheet handed over at closing. Full details — guest WiFi, changing the password, coverage — are on the Network & Connectivity page.

WiFi network name and passwordSealed credentials sheet · handed over at closing

3 · Trash, recycling & mail

4 · Utilities & how to transfer service

Put these in your name on day one. Every provider below is confirmed to serve Ridgefield; phone numbers and start-service links are each provider’s own official page (see the source list at the bottom of this page).

UtilityProviderStart / transfer service
ElectricityClark Public UtilitiesOnline at clarkpublicutilities.com, or call 360-992-3000 (live representative, 24/7). Note the Tesla solar + Powerwall arrangement — covered on the Energy page (to come).
Natural gasNW NaturalStart-service form at nwnatural.com, or call 1-800-422-4012 (Mon–Fri, 7am–6pm PT).
Water & stormwaterCity of Ridgefield (Utility Billing)Call 360-887-3557 or use the online form at ridgefieldwa.us. No deposit required for new residential customers.
SewerClark Regional Wastewater District (CRWWD) — not the CityCall 360-750-5876 or see crwwd.com. Easy to miss: sewer billing is separate from the City’s water bill.
Trash / recyclingWaste Connections of WashingtonStart service at store.wcnorthwest.com or call 1-800-457-1379.
Internetto confirm which provider actually serves this houseThe house already has fiber to the home installed (see Network) — provider not yet confirmed for the buyer’s own account. Ridgefield-area candidates worth checking: Ziply Fiber, Frontier, CenturyLink/Lumen, and Comcast/Xfinity (cable, not fiber).

5 · Account transfers for the smart-home devices

This house has smart devices (thermostat, locks, doorbell, garage, sprinklers, Tesla energy + charger, network). Each needs a small day-one account handover so you control it. A per-vendor, step-by-step runbook lives at Account Transfer — the Ecobee and Network pages already show the pattern. See also Runbooks.

6 · Emergency & non-emergency contacts

WhoNumberFor
Emergency (fire / police / medical)911Anything actively dangerous, right now.
Ridgefield Police (non-emergency)360-887-3556Non-urgent police matters, direct to the local department.
Clark County non-emergency dispatch311 or 360-693-3111Non-urgent law enforcement (noise, abandoned vehicles, etc.) — routed to the same 911 dispatchers, keeping 911 free for real emergencies.
Poison Control1-800-222-1222Any poisoning exposure — free, confidential, 24/7.
811 — call before you dig811 or 1-800-424-5555Required by WA law at least two business days before digging (fence posts, garden beds, etc.) — free utility-line locate.
Clark Public Utilities — power outage360-992-8000Report a power outage.
NW Natural — smell gas / gas emergency1-800-882-337724-hour emergency line. Leave the house first, then call — and call 911 too.
CRWWD — sewer emergency360-993-8800Sewer backups or emergencies outside business hours.

To assemble: a trusted electrician, plumber, and HVAC tech, plus the vendors who actually built and serviced this house. Goes here and in the vendor directory under Reference.

If something is wrong right now — triage

ProblemFirst moveFull runbook
Power is outThe Powerwalls should carry the house automatically. Check the Tesla app. Don’t panic if the neighborhood is dark but you’re not.Runbook → Power outage
Internet is downCheck the fiber box and gateway lights before anything else.Runbook → Internet down
Water leakingFind the nearest fixture shutoff or the main water shutoff (above). Then stop the source.Runbook → Water leak
A breaker trippedFind the off/middle breaker in the panel, flip it fully off, then on.Runbook → Breaker trips
Garage won’t closeCheck the safety sensors at the bottom of the door for a blocked/misaligned beam.Runbook → Garage door

Sources for this page