00·START
Start Here — Your First Week
The 15 things a new owner needs right away. Everything here also lives in more detail deeper in the manual.
If something is wrong right now
1 · The three shutoffs — know these before you need them
Every home owner should be able to find three things in the dark. The main water shutoff is now owner-confirmed and photographed (below). The other two are owner-confirmed but still need photos at the walkthrough — this section becomes a photo-led one-pager (also the laminated card by the panel and page 1 of the binder).
| Shutoff | Where | Why |
|---|---|---|
| Main water | Owner-confirmed and photographed: south wall of the garage, right beside the main vehicle garage door, about 5½–6 feet up the wall. See the photo below the table. | Stops all water — use it for a burst pipe or major leak. |
| Main electrical | Owner-confirmed: inside the garage, on the north wall just left of the main garage door — directly on the other side of that wall from the exterior electrical equipment (meters, inverters, Powerwalls). photo + breaker schedule | Kills power to the house. Note: this home has Tesla Powerwalls — see the outage runbook for how backup behaves. |
| Gas | meter/valve location + photo to confirm at walkthrough | Gas serves the range (and possibly heat/hot water). Shut off if you smell gas, then leave and call. |
2 · Get on the WiFi
The network name and password are on the sealed credentials sheet handed over at closing. Full details — guest WiFi, changing the password, coverage — are on the Network & Connectivity page.
WiFi network name and passwordSealed credentials sheet · handed over at closing
3 · Trash, recycling & mail
- Hauler: Waste Connections of Washington collects trash, recycling, and yard debris in Ridgefield. Garbage service is required; recycling (a 95-gallon cart, every other week) and organics are optional add-ons.
- Pickup day: to confirm for this address — look it up (or start/transfer the account) at wcnorthwest.com/my-schedule, or call 1-800-457-1379.
- Mailbox: location + any cluster-box key to confirm at the walkthrough. The Ridgefield Post Office is at 205 N Main Ave (360-887-2043) if a key needs replacing.
4 · Utilities & how to transfer service
Put these in your name on day one. Every provider below is confirmed to serve Ridgefield; phone numbers and start-service links are each provider’s own official page (see the source list at the bottom of this page).
| Utility | Provider | Start / transfer service |
|---|---|---|
| Electricity | Clark Public Utilities | Online at clarkpublicutilities.com, or call 360-992-3000 (live representative, 24/7). Note the Tesla solar + Powerwall arrangement — covered on the Energy page (to come). |
| Natural gas | NW Natural | Start-service form at nwnatural.com, or call 1-800-422-4012 (Mon–Fri, 7am–6pm PT). |
| Water & stormwater | City of Ridgefield (Utility Billing) | Call 360-887-3557 or use the online form at ridgefieldwa.us. No deposit required for new residential customers. |
| Sewer | Clark Regional Wastewater District (CRWWD) — not the City | Call 360-750-5876 or see crwwd.com. Easy to miss: sewer billing is separate from the City’s water bill. |
| Trash / recycling | Waste Connections of Washington | Start service at store.wcnorthwest.com or call 1-800-457-1379. |
| Internet | to confirm which provider actually serves this house | The house already has fiber to the home installed (see Network) — provider not yet confirmed for the buyer’s own account. Ridgefield-area candidates worth checking: Ziply Fiber, Frontier, CenturyLink/Lumen, and Comcast/Xfinity (cable, not fiber). |
5 · Account transfers for the smart-home devices
This house has smart devices (thermostat, locks, doorbell, garage, sprinklers, Tesla energy + charger, network). Each needs a small day-one account handover so you control it. A per-vendor, step-by-step runbook lives at Account Transfer — the Ecobee and Network pages already show the pattern. See also Runbooks.
6 · Emergency & non-emergency contacts
| Who | Number | For |
|---|---|---|
| Emergency (fire / police / medical) | 911 | Anything actively dangerous, right now. |
| Ridgefield Police (non-emergency) | 360-887-3556 | Non-urgent police matters, direct to the local department. |
| Clark County non-emergency dispatch | 311 or 360-693-3111 | Non-urgent law enforcement (noise, abandoned vehicles, etc.) — routed to the same 911 dispatchers, keeping 911 free for real emergencies. |
| Poison Control | 1-800-222-1222 | Any poisoning exposure — free, confidential, 24/7. |
| 811 — call before you dig | 811 or 1-800-424-5555 | Required by WA law at least two business days before digging (fence posts, garden beds, etc.) — free utility-line locate. |
| Clark Public Utilities — power outage | 360-992-8000 | Report a power outage. |
| NW Natural — smell gas / gas emergency | 1-800-882-3377 | 24-hour emergency line. Leave the house first, then call — and call 911 too. |
| CRWWD — sewer emergency | 360-993-8800 | Sewer backups or emergencies outside business hours. |
To assemble: a trusted electrician, plumber, and HVAC tech, plus the vendors who actually built and serviced this house. Goes here and in the vendor directory under Reference.
If something is wrong right now — triage
| Problem | First move | Full runbook |
|---|---|---|
| Power is out | The Powerwalls should carry the house automatically. Check the Tesla app. Don’t panic if the neighborhood is dark but you’re not. | Runbook → Power outage |
| Internet is down | Check the fiber box and gateway lights before anything else. | Runbook → Internet down |
| Water leaking | Find the nearest fixture shutoff or the main water shutoff (above). Then stop the source. | Runbook → Water leak |
| A breaker tripped | Find the off/middle breaker in the panel, flip it fully off, then on. | Runbook → Breaker trips |
| Garage won’t close | Check the safety sensors at the bottom of the door for a blocked/misaligned beam. | Runbook → Garage door |
Sources for this page
- City of Ridgefield — "Just Moved to Ridgefield?"
Confirms Clark Public Utilities (electric), NW Natural (gas), and Waste Connections (garbage) as the providers serving Ridgefield; mail info. - City of Ridgefield — Utilities
The City provides water & stormwater only; sewer, gas, electric, and garbage are franchised out. - City of Ridgefield — FAQ: what utilities does the City provide?
Confirms sewer is Clark Regional Wastewater District, not the City. - City of Ridgefield — Manage Your Utility Account
Water/stormwater setup: 360-887-3557, no deposit for new residential customers. - Clark Public Utilities — District Maps & Utility Service Area
Confirms electric service covers all of Clark County, including Ridgefield. - Clark Public Utilities — Contact
24/7 customer service 360-992-3000; outage line 360-992-8000. - NW Natural — Start, Stop or Transfer Service
Online start-service form; customer service 1-800-422-4012. - NW Natural — Smell natural gas?
24-hour emergency line 1-800-882-3377. - Clark Regional Wastewater District — Connect to Sewer
Connection process; main line 360-750-5876; after-hours emergency 360-993-8800. - Clark Regional Wastewater District — Service Area
Confirms the District (not the City) serves Ridgefield sewer. - Waste Connections of Washington
Hauler for Ridgefield; account start/schedule tools; customer service 1-800-457-1379. - Ridgefield Police
Non-emergency 360-887-3556. - Clark County Sheriff — Report a Crime
Non-emergency dispatch: 311 or 360-693-3111. - Poison Help (HRSA)
National Poison Help line 1-800-222-1222. - WA Utilities & Transportation Commission — Call Before You Dig
811 or 1-800-424-5555, required by RCW 19.122. - Ziply Fiber — Washington coverage
Candidate ISP; Ridgefield not shown on Ziply’s own coverage checker as of this writing — check the address tool.